Payment Policy

This Payment Policy outlines the terms and conditions related to all payments made for products and services offered by Saptarenu Technologies Pvt. Ltd. By placing an order or availing our services, you agree to the following payment terms.

1. Accepted Payment Methods

We accept the following secure and verified payment modes:

• UPI Payments (Google Pay, PhonePe, Paytm, etc.)

• Bank Transfer / NEFT / RTGS

• Cheque / Demand Draft (subject to clearance)

• Cash Payments (only for approved orders)

• Online Payment Links (sent via our official channels)

Credit/Debit Card acceptance depends on the payment gateway availability.

2. Payment Confirmation

• Orders are processed only after full payment confirmation unless a credit arrangement has been formally approved.

• For service bookings or installations, advance payment may be required.

3. Advance Payment Terms

• For high-value products such as UPS, inverters, batteries, stabilizers, and transformers, an advance payment of 30–50% may be required.

• Customized solutions or special orders may require full upfront payment before dispatch.

4. Pricing & Taxes

• All prices are subject to GST as per government regulations.

• Prices may change without prior notice due to supplier revisions or market fluctuations.

• Quoted prices are valid only for the duration mentioned in the quotation.

5. Pending / Delayed Payments

• In case of delayed payments, delivery or installation may be postponed.

• Late payments beyond the agreed period may incur an additional penalty or interest, depending on order size and terms discussed.

6. Cancellations & Refunds

• Once the order is confirmed and payment is received, cancellation is subject to our Refund & Cancellation Policy.

• Customized or special-order products cannot be cancelled or refunded after production or dispatch.

• Processing fees charged by banks/payment gateways are non-refundable.

(If you want, I can also generate the full Refund & Cancellation Policy.)

7. Security & Verification

To ensure secure transactions, we may:

• Verify customer identity

• Confirm order details

• Request additional documentation for high-value purchases

This is done solely for fraud prevention and customer safety.

8. Payment Acknowledgment

Upon successful payment, customers will receive:

• A Payment Receipt

• A Tax Invoice (for GST billing)

• Order/Service confirmation details

These documents are sent via email or WhatsApp.

9. Dispute Resolution

For any payment discrepancies or billing issues, customers are requested to contact us within 48 hours of receiving the invoice.